Responsible Gaming

Gaming Should Be Entertainment

At Capital Bachata Festival Casino, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. It's important to approach gaming with realistic expectations and to gamble only with money you can afford to lose.

Please remember that the house always has a mathematical advantage. Games are based on chance, and no strategy can guarantee winnings. If you find yourself viewing gambling as a source of income, it may be time to seek help.

Age Verification

Online gambling in Canada is restricted to individuals who are 18 years of age or older (or the legal age of majority in your province). We are committed to preventing underage gambling and require all users to verify their age during registration.

If you are under the legal age for gambling in your jurisdiction, we urge you not to participate in any gaming activities on our platform.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone you know, it may be time to seek support:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount of time or money spent
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling
• Gambling with increasing amounts of money to achieve the same level of excitement
• Neglecting family, work, school, or other important responsibilities due to gambling
• Using gambling as a way to escape problems, stress, or negative emotions
• Borrowing money or going into debt to fund gambling
• Failed attempts to reduce or control gambling
• Experiencing mood swings or depression related to gambling activities

Player Protection Tools

We provide several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a maximum amount you're willing to lose during a gaming session
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
• Session Time Limits: Set automatic session timeouts to prevent extended periods of continuous play

These tools are available in your account settings. We encourage you to use them as part of your responsible gaming practice.

Support Organizations & Resources

If you're struggling with gambling or suspect you may have a problem, professional support is available. Here are trusted organizations in Canada and internationally:

Canada

• Responsible Gambling Council: www.responsiblegambling.org — Information and resources for responsible gaming in Ontario and across Canada
• Gamblers Anonymous Canada: Support meetings and peer assistance for people struggling with gambling addiction
• Problem Gambling Institute of Ontario: Clinical services and research-based treatment for problem gambling

International Resources

• National Council on Problem Gambling (US): www.ncpgambling.org — 1-800-GAMBLER helpline available in the United States
• GamCare (UK): www.gamcare.org.uk — Free counselling and support services
• GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counselling and support for problem gambling

All of these services are confidential and free to use.

If You Need Help

If you or someone you know is struggling with problem gambling, please reach out for help today. There is no shame in seeking support. Professional counsellors and support groups are available to assist you in recovering and regaining control.

Contact one of the organizations listed above, speak with your doctor, or call a gambling helpline. Taking the first step is the most important one.

You are not alone, and help is available.